/**
 * Escalated - Frontend / Customer Portal Styles
 *
 * @package Escalated
 * @since   1.0.0
 */

/* ==========================================================================
   CSS Custom Properties
   ========================================================================== */

:root {
    --escalated-primary: #2563EB;
    --escalated-primary-hover: #1D4ED8;
    --escalated-success: #10B981;
    --escalated-success-hover: #059669;
    --escalated-warning: #F59E0B;
    --escalated-danger: #EF4444;
    --escalated-danger-hover: #DC2626;
    --escalated-text: #1F2937;
    --escalated-text-secondary: #6B7280;
    --escalated-bg: #F9FAFB;
    --escalated-bg-white: #FFFFFF;
    --escalated-border: #E5E7EB;
    --escalated-radius: 8px;
    --escalated-radius-sm: 4px;
    --escalated-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
    --escalated-shadow-md: 0 4px 6px rgba(0, 0, 0, 0.07);
    --escalated-font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif;
}

/* ==========================================================================
   Portal Container
   ========================================================================== */

.escalated-portal {
    max-width: 900px;
    margin: 0 auto;
    padding: 24px 16px;
    font-family: var(--escalated-font);
    font-size: 15px;
    line-height: 1.6;
    color: var(--escalated-text);
}

.escalated-portal *,
.escalated-portal *::before,
.escalated-portal *::after {
    box-sizing: border-box;
}

.escalated-portal h1,
.escalated-portal h2,
.escalated-portal h3 {
    margin: 0 0 16px;
    font-weight: 600;
    line-height: 1.3;
}

.escalated-portal h1 {
    font-size: 24px;
}

.escalated-portal h2 {
    font-size: 20px;
}

.escalated-portal h3 {
    font-size: 16px;
}

/* ==========================================================================
   Ticket List
   ========================================================================== */

.escalated-ticket-list {
    width: 100%;
    border-collapse: collapse;
    background: var(--escalated-bg-white);
    border: 1px solid var(--escalated-border);
    border-radius: var(--escalated-radius);
    overflow: hidden;
    box-shadow: var(--escalated-shadow);
}

.escalated-ticket-list thead th {
    padding: 12px 16px;
    text-align: left;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--escalated-text-secondary);
    background: var(--escalated-bg);
    border-bottom: 1px solid var(--escalated-border);
}

.escalated-ticket-row {
    transition: background-color 0.15s;
}

.escalated-ticket-row:hover {
    background-color: #F3F4F6;
}

.escalated-ticket-row td {
    padding: 14px 16px;
    border-bottom: 1px solid var(--escalated-border);
    vertical-align: middle;
}

.escalated-ticket-row:last-child td {
    border-bottom: none;
}

.escalated-ticket-row .escalated-ticket-ref {
    font-size: 13px;
    color: var(--escalated-text-secondary);
    font-family: monospace;
}

.escalated-ticket-row .escalated-ticket-subject {
    font-weight: 500;
}

.escalated-ticket-row .escalated-ticket-subject a {
    color: var(--escalated-primary);
    text-decoration: none;
}

.escalated-ticket-row .escalated-ticket-subject a:hover {
    text-decoration: underline;
}

.escalated-ticket-row .escalated-ticket-date {
    font-size: 13px;
    color: var(--escalated-text-secondary);
}

/* Mobile ticket cards */
.escalated-ticket-card {
    display: none;
}

/* ==========================================================================
   Ticket Form (Create)
   ========================================================================== */

.escalated-ticket-form {
    background: var(--escalated-bg-white);
    border: 1px solid var(--escalated-border);
    border-radius: var(--escalated-radius);
    padding: 24px;
    box-shadow: var(--escalated-shadow);
}

.escalated-ticket-form h2 {
    margin-bottom: 20px;
    padding-bottom: 12px;
    border-bottom: 1px solid var(--escalated-border);
}

/* ==========================================================================
   Ticket View
   ========================================================================== */

.escalated-ticket-view {
    background: var(--escalated-bg-white);
    border: 1px solid var(--escalated-border);
    border-radius: var(--escalated-radius);
    overflow: hidden;
    box-shadow: var(--escalated-shadow);
}

.escalated-ticket-view-header {
    padding: 20px 24px;
    border-bottom: 1px solid var(--escalated-border);
    background: var(--escalated-bg);
}

.escalated-ticket-view-header h2 {
    margin-bottom: 8px;
}

.escalated-ticket-view-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    font-size: 13px;
    color: var(--escalated-text-secondary);
}

.escalated-ticket-view-meta span {
    display: inline-flex;
    align-items: center;
    gap: 4px;
}

/* ==========================================================================
   Conversation
   ========================================================================== */

.escalated-portal .escalated-conversation {
    padding: 0;
}

.escalated-portal .escalated-reply {
    padding: 20px 24px;
    border-bottom: 1px solid var(--escalated-border);
}

.escalated-portal .escalated-reply:last-child {
    border-bottom: none;
}

.escalated-portal .escalated-reply--agent {
    background: #F0F9FF;
    border-left: 3px solid var(--escalated-primary);
}

.escalated-portal .escalated-reply-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 10px;
}

.escalated-portal .escalated-reply-author {
    font-weight: 600;
    font-size: 14px;
    color: var(--escalated-text);
}

.escalated-portal .escalated-reply-role {
    font-weight: 400;
    color: var(--escalated-text-secondary);
    font-size: 12px;
    margin-left: 4px;
}

.escalated-portal .escalated-reply-timestamp {
    font-size: 12px;
    color: var(--escalated-text-secondary);
}

.escalated-portal .escalated-reply-body {
    font-size: 15px;
    line-height: 1.7;
    color: var(--escalated-text);
}

.escalated-portal .escalated-reply-body p {
    margin: 0 0 10px;
}

.escalated-portal .escalated-reply-body p:last-child {
    margin-bottom: 0;
}

/* ==========================================================================
   Reply Form
   ========================================================================== */

.escalated-reply-form {
    padding: 20px 24px;
    border-top: 1px solid var(--escalated-border);
    background: var(--escalated-bg);
}

.escalated-reply-form h3 {
    margin-bottom: 12px;
}

/* ==========================================================================
   Badges
   ========================================================================== */

.escalated-portal .escalated-badge {
    display: inline-block;
    padding: 3px 10px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: 500;
    line-height: 1.4;
    white-space: nowrap;
    color: #fff;
}

/* Status */
.escalated-portal .escalated-badge--open { background-color: #3B82F6; }
.escalated-portal .escalated-badge--in_progress { background-color: #8B5CF6; }
.escalated-portal .escalated-badge--waiting_on_customer { background-color: #F59E0B; color: #1F2937; }
.escalated-portal .escalated-badge--waiting_on_agent { background-color: #F97316; }
.escalated-portal .escalated-badge--escalated { background-color: #EF4444; }
.escalated-portal .escalated-badge--resolved { background-color: #10B981; }
.escalated-portal .escalated-badge--closed { background-color: #6B7280; }
.escalated-portal .escalated-badge--reopened { background-color: #3B82F6; }

/* Priority */
.escalated-portal .escalated-badge--low { background-color: #6B7280; }
.escalated-portal .escalated-badge--medium { background-color: #3B82F6; }
.escalated-portal .escalated-badge--high { background-color: #F59E0B; color: #1F2937; }
.escalated-portal .escalated-badge--urgent { background-color: #F97316; }
.escalated-portal .escalated-badge--critical { background-color: #EF4444; }

/* ==========================================================================
   Buttons
   ========================================================================== */

.escalated-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    padding: 10px 20px;
    border: none;
    border-radius: var(--escalated-radius-sm);
    font-size: 14px;
    font-weight: 500;
    font-family: var(--escalated-font);
    line-height: 1.4;
    cursor: pointer;
    text-decoration: none;
    transition: background-color 0.15s, box-shadow 0.15s;
    white-space: nowrap;
}

.escalated-btn:focus {
    outline: 2px solid var(--escalated-primary);
    outline-offset: 2px;
}

.escalated-btn--primary {
    background-color: var(--escalated-primary);
    color: #fff;
}

.escalated-btn--primary:hover {
    background-color: var(--escalated-primary-hover);
    color: #fff;
}

.escalated-btn--secondary {
    background-color: var(--escalated-bg);
    color: var(--escalated-text);
    border: 1px solid var(--escalated-border);
}

.escalated-btn--secondary:hover {
    background-color: #E5E7EB;
    color: var(--escalated-text);
}

.escalated-btn--danger {
    background-color: var(--escalated-danger);
    color: #fff;
}

.escalated-btn--danger:hover {
    background-color: var(--escalated-danger-hover);
    color: #fff;
}

.escalated-btn:disabled,
.escalated-btn.escalated-loading {
    opacity: 0.6;
    cursor: not-allowed;
}

.escalated-btn.escalated-loading::after {
    content: "";
    display: inline-block;
    width: 14px;
    height: 14px;
    border: 2px solid rgba(255, 255, 255, 0.3);
    border-top-color: #fff;
    border-radius: 50%;
    animation: escalated-spin 0.6s linear infinite;
    margin-left: 6px;
}

@keyframes escalated-spin {
    to { transform: rotate(360deg); }
}

/* ==========================================================================
   Form Controls
   ========================================================================== */

.escalated-form-group {
    margin-bottom: 16px;
}

.escalated-form-group label {
    display: block;
    margin-bottom: 6px;
    font-size: 14px;
    font-weight: 500;
    color: var(--escalated-text);
}

.escalated-form-group label .required {
    color: var(--escalated-danger);
}

.escalated-input,
.escalated-textarea,
.escalated-select {
    display: block;
    width: 100%;
    padding: 10px 14px;
    font-size: 15px;
    font-family: var(--escalated-font);
    line-height: 1.5;
    color: var(--escalated-text);
    background-color: var(--escalated-bg-white);
    border: 1px solid var(--escalated-border);
    border-radius: var(--escalated-radius-sm);
    transition: border-color 0.15s, box-shadow 0.15s;
    -webkit-appearance: none;
    appearance: none;
}

.escalated-input:focus,
.escalated-textarea:focus,
.escalated-select:focus {
    outline: none;
    border-color: var(--escalated-primary);
    box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.15);
}

.escalated-textarea {
    min-height: 140px;
    resize: vertical;
}

.escalated-select {
    background-image: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 20 20'%3e%3cpath stroke='%236b7280' stroke-linecap='round' stroke-linejoin='round' stroke-width='1.5' d='M6 8l4 4 4-4'/%3e%3c/svg%3e");
    background-position: right 10px center;
    background-repeat: no-repeat;
    background-size: 20px;
    padding-right: 40px;
}

/* ==========================================================================
   Pagination
   ========================================================================== */

.escalated-pagination {
    display: flex;
    justify-content: center;
    gap: 4px;
    margin-top: 24px;
    padding: 0;
    list-style: none;
}

.escalated-pagination a,
.escalated-pagination span {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 36px;
    height: 36px;
    padding: 0 10px;
    border: 1px solid var(--escalated-border);
    border-radius: var(--escalated-radius-sm);
    font-size: 14px;
    color: var(--escalated-text);
    text-decoration: none;
    background: var(--escalated-bg-white);
    transition: background-color 0.15s, border-color 0.15s;
}

.escalated-pagination a:hover {
    background-color: var(--escalated-bg);
    border-color: #D1D5DB;
}

.escalated-pagination .current {
    background-color: var(--escalated-primary);
    border-color: var(--escalated-primary);
    color: #fff;
    font-weight: 600;
}

.escalated-pagination .dots {
    border: none;
    background: none;
    color: var(--escalated-text-secondary);
}

/* ==========================================================================
   Guest Form
   ========================================================================== */

.escalated-guest-form {
    background: var(--escalated-bg-white);
    border: 1px solid var(--escalated-border);
    border-radius: var(--escalated-radius);
    padding: 24px;
    box-shadow: var(--escalated-shadow);
}

.escalated-guest-form h2 {
    margin-bottom: 20px;
    padding-bottom: 12px;
    border-bottom: 1px solid var(--escalated-border);
}

.escalated-guest-form .escalated-guest-fields {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}

.escalated-guest-form .escalated-guest-fields .escalated-form-group--full {
    grid-column: 1 / -1;
}

/* ==========================================================================
   Star Rating
   ========================================================================== */

.escalated-rating {
    padding: 20px 24px;
    border-top: 1px solid var(--escalated-border);
    background: #FFFBEB;
}

.escalated-rating h3 {
    margin-bottom: 12px;
    color: #92400E;
}

.escalated-stars {
    display: inline-flex;
    gap: 4px;
    direction: ltr;
}

.escalated-star {
    display: inline-block;
    width: 32px;
    height: 32px;
    font-size: 28px;
    line-height: 32px;
    text-align: center;
    cursor: pointer;
    color: #D1D5DB;
    transition: color 0.15s, transform 0.15s;
    user-select: none;
}

.escalated-star:hover,
.escalated-star.active {
    color: #F59E0B;
    transform: scale(1.1);
}

.escalated-star::before {
    content: "\2605";
}

.escalated-rating-comment {
    margin-top: 12px;
}

/* ==========================================================================
   Notice / Alert Messages
   ========================================================================== */

.escalated-notice {
    padding: 12px 16px;
    border-radius: var(--escalated-radius-sm);
    font-size: 14px;
    line-height: 1.5;
    margin-bottom: 16px;
}

.escalated-notice--success {
    background-color: #ECFDF5;
    border: 1px solid #A7F3D0;
    color: #065F46;
}

.escalated-notice--error {
    background-color: #FEF2F2;
    border: 1px solid #FECACA;
    color: #991B1B;
}

.escalated-notice--warning {
    background-color: #FFFBEB;
    border: 1px solid #FCD34D;
    color: #92400E;
}

.escalated-notice--info {
    background-color: #EFF6FF;
    border: 1px solid #BFDBFE;
    color: #1E40AF;
}

.escalated-form-notice {
    margin-bottom: 16px;
}

/* Success panel (after guest ticket creation) */
.escalated-success-panel {
    text-align: center;
    padding: 40px 24px;
    background: var(--escalated-bg-white);
    border: 1px solid var(--escalated-border);
    border-radius: var(--escalated-radius);
    box-shadow: var(--escalated-shadow);
}

.escalated-success-panel h3 {
    color: var(--escalated-success);
    font-size: 20px;
    margin-bottom: 12px;
}

/* ==========================================================================
   Ticket Actions Bar
   ========================================================================== */

.escalated-actions-bar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 16px;
}

.escalated-actions-bar .escalated-back-link {
    color: var(--escalated-text-secondary);
    text-decoration: none;
    font-size: 14px;
}

.escalated-actions-bar .escalated-back-link:hover {
    color: var(--escalated-primary);
}

/* ==========================================================================
   Empty State
   ========================================================================== */

.escalated-empty-state {
    text-align: center;
    padding: 60px 20px;
    color: var(--escalated-text-secondary);
}

.escalated-empty-state p {
    font-size: 16px;
    margin-bottom: 20px;
}

/* ==========================================================================
   Responsive Design
   ========================================================================== */

@media screen and (max-width: 768px) {
    .escalated-portal {
        padding: 16px 12px;
    }

    /* Hide table on mobile, show cards */
    .escalated-ticket-list thead,
    .escalated-ticket-list tbody .escalated-ticket-row {
        display: none;
    }

    .escalated-ticket-card {
        display: block;
        padding: 16px;
        border-bottom: 1px solid var(--escalated-border);
    }

    .escalated-ticket-card:last-child {
        border-bottom: none;
    }

    .escalated-ticket-card .escalated-ticket-card-header {
        display: flex;
        justify-content: space-between;
        align-items: flex-start;
        margin-bottom: 8px;
    }

    .escalated-ticket-card .escalated-ticket-card-subject {
        font-weight: 500;
    }

    .escalated-ticket-card .escalated-ticket-card-subject a {
        color: var(--escalated-primary);
        text-decoration: none;
    }

    .escalated-ticket-card .escalated-ticket-card-meta {
        display: flex;
        gap: 8px;
        font-size: 12px;
        color: var(--escalated-text-secondary);
    }

    .escalated-guest-form .escalated-guest-fields {
        grid-template-columns: 1fr;
    }

    .escalated-ticket-view-meta {
        flex-direction: column;
        gap: 6px;
    }

    .escalated-actions-bar {
        flex-direction: column;
        gap: 10px;
        align-items: flex-start;
    }

    .escalated-pagination {
        flex-wrap: wrap;
    }
}

@media screen and (max-width: 480px) {
    .escalated-portal h1 {
        font-size: 20px;
    }

    .escalated-ticket-form,
    .escalated-guest-form {
        padding: 16px;
    }

    .escalated-portal .escalated-reply {
        padding: 14px 16px;
    }

    .escalated-reply-form {
        padding: 14px 16px;
    }

    .escalated-btn {
        padding: 10px 16px;
        font-size: 14px;
        width: 100%;
    }
}